Delivery & Returns

Ireland

Shipping Rates:
Spend Over €30 per order=FREE Delivery
Spend Under €30 per order=€3.95 Delivery

When will I receive my order?
We will usually dispatch your order within 1-2 working day of receipt of your order, as long as the item is in stock. It is usually delivered the next working day after dispatch.

Please allow 2-3 working days within Ireland.

In the unlikely event that the item you ordered is out of stock, we will contact you and let you know the expected delivery date. You will then have the option of continuing with your order or you are entitled to cancel this item once you inform us prior to the dispatch of the goods.

United Kingdom

Shipping Rates:
Spend under €30 per order= €6.00 Delivery
Spend under €50 per order= €4.00 Delivery
Spend under €70 per order= €2.00 Delivery
Spend over €70 per order= FREE Delivery

When will I receive my order?
We will usually dispatch your order within 1-2 working day of receipt of your order, as long as the item is in stock. It is usually delivered 1-2 days after dispatch.

Please allow 3-5 working days within the UK.

In the unlikely event that the item you ordered is out of stock, we will contact you and let you know the expected delivery date. You will then have the option of continuing with your order or you are entitled to cancel this item once you inform us prior to the dispatch of the goods.

France

Shipping Rates:
Spend Under €39 per order = Contact Us
Spend Over €39 per order = €5.00 Delivery
Spend Over €59 per order = FREE Delivery

When will I receive my order?
We will usually dispatch your order within 1-2 working day of receipt of your order, as long as the item is in stock. It is usually delivered the next working day after dispatch.

Please allow 5-10 working days within France

In the unlikely event that the item you ordered is out of stock, we will contact you and let you know the expected delivery date. You will then have the option of continuing with your order or you are entitled to cancel this item once you inform us prior to the dispatch of the goods.

EU & Rest of World

Shipping Rates:
Please contact us on +353 (0)91 518107 for specific shipping rates if none are supplied at checkout. Minimum order spend of €39 is required for Zone 1& 2 and €49 for Zone 3&4.

When will I receive my order?
We will usually dispatch your order within 1-2 working day of receipt of your order, as long as the item is in stock. It is usually delivered 2-3 days after dispatch, depending on location.

Please allow 5-10 working days for the rest of the EU/World.

In the unlikely event that the item you ordered is out of stock, we will contact you and let you know the expected delivery date. You will then have the option of continuing with your order or you are entitled to cancel this item once you inform us prior to the dispatch of the goods.

Receiving Your Order

Please be sure to have somebody available to receive your parcel.

NUA Naturals do not accept responsibility for any loss or damage to goods if the delivery arrives and you have requested it to be left with a neighbour or near your property.
The customer is responsible for any charges incurred for re-delivery due to failure of notifying us of the correct address or delivery time. We cannot give you an estimated delivery time within one particular day, and delivery may vary in one particular region from morning to afternoon delivery.

Faulty/Damaged Goods Returns

If you have received damaged goods, please be sure to notify us within 7 days of receipt! Failure to do so will mean that your claim may not be accepted!

Please contact us by emailing info@nuanaturals.com or calling +353 (0)91 518107 if you wish to return any damaged/faulty goods and we will instruct you from there.

Complaints

At NUA Naturals we want to make you happy and enjoy our products. We continuously try to improve our offering to you and value all customer feedback.

If you have any issues with our offering or service, please send your queries to info@nuanaturals.com and we will be sure to deal with any problems/queries that you may have.

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